Terms and Conditions
The sweetcandycreations.com.au website is owned and operated by Andcon Investments Pty Ltd. (ABN 42501460737) and disclaimers herein as amended from time to time.
By purchasing a product advertised on this website and/or by accessing, browsing or using this website, you agree to the terms and conditions. Sweetcandycreation.com.au may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to abide by and be bound by those amended Terms and Conditions.
Accounts
When creating an account with Sweet Candy Creations you must provide us information that is accurate, complete, and current. Failure to do so constitutes a breach of the terms, which may result in immediate termination of your account.
You are responsible for safeguarding the password on your account and for any activities or actions under your password, whether your password is with our service or a third-party service.
You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
Intellectual Property
All material, including but not limited to logos, images, texts, graphics and illustrations are and will remain the exclusive property of Sweet Candy Creations.
Your (customer) use of this website and use of and access to any content does not grant or transfer rights, title or interest to you in relation to this website or the content. However we do grant the customer a licence to access the website and view the content on the ‘terms and conditions’ set in this agreement and were applicable, as expressly authorised by us/or our third party licensors.
Any redistribution or reproduction of this website or the content is prohibited and may result in legal action. In addition, you cannot copy anything from the website to any server, location or support for publication, reproduction or distribution is expressly prohibited.
Disclaimer
Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
Delivery
We deliver Australia wide. If the order is placed by 12 noon, it will dispatched on the same day. We are unable to specify a day for deliver as it is out of our hands once Australia Post take owner ship of the parcel.
The delivery fee is payable in addition to the cost of your order and will be added at check out.
If the customer is not home to receive your parcel, we recommend you use a business address. If no one is home on the day of delivery, the parcel will be left outside the customers house, thus it is important the customer provides clear and accurate delivery instructions when placing an order.
Sweet Candy Creations is exempt from any liability or responsibility for loss/damage arising as a result of parcels being left safely and securely at unattended premises. Or due to an incident arising from returned/melted/damaged/undelivered products.
Returns
Please contact info@sweetcandycreations.com.au
before returning any products, within 4 days of receiving them.
Faulty Products
The customer can return the product within 4 days of receiving the original order if the product is faulty. Sweet Candy Creations do not accept exchanges or refunds for change of mind purchases. The product must be in new condition and in the original packaging. No refund will be given if the product is ruined, used or consumed.
Personalised/Custom Orders
As your order has been created especially for you, we are unable to resell it and so you are not able to return it.
Please include your contact information, the order number to which your returns relates and whether you would like a refund or to exchange it for another item.
Postage cost to return the product shall be covered by the customer.
Cancelation Policy
Orders can be cancelled prior to 48 hours prior to the scheduled delivery date. Orders that are already prepared, dispatched or in transit cannot be cancelled or refunded.
Cancellated orders will incur a $50.00 administrative fee. Money will be refunded less the administrative fee.
A cancellation notice must be placed in email to
shop@sweetcandycreations.com.au
We do not offer cash refunds under any circumstances. Store credit may be issued.
Changes to the Terms and Conditions
Sweet Candy Creations reserve the right, at our sole discretion, to modify or replace these ‘terms and conditions’ at any time. Notice will be given to the customer by Sweet Candy creations posting a copy on our website. Once posted, the changes will take effect immediately.
Jurisdiction and Governing Law
Your use of the website and these terms are governed by the law of Victoria and you submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in Victoria.